Effective Date: August 31, 2020
What This Policy Covers
This website is intended to be accessed only by people over the legal age in their state or other jurisdiction for the products and services offered on the website (“Legal Age”). We do not knowingly collect any personally identifiable information (“PII”) from anyone who is not of Legal Age. Do not use or access this website if you are not of Legal Age. If we become aware that we have collected PII from individuals under the Legal Age, we will take steps to remove that information.
What Information We Collect
Information You Provide to Us
When you use our website, we may collect information from you to improve the service we provide to you.
Personally Identifiable Information (“PII”) is information that can be used to contact or identify you. When you purchase products from our website, we collect PII from you in order to complete the sale and deliver your product shipment, including your first and last name, email address, age, phone number, and mailing address. We also collect the personal information you provide to us when you subscribe to our email list or contact our customer service team.
We utilize the GreenBox e-wallet payment gateway to process payments made when you purchase products or services on our website. When you purchase one of our products or services, GreenBox will collect your credit card, debit card, and other payment information and may collect some personal information in order to complete your purchase. You can find information about GreenBox’s privacy practices here: https://greenboxpos.com/privacy-policy/.
In order to help us understand how our products and services are used, we may collect information on how our website is accessed and used. This usage information may include information such as your computer’s internet protocol (“IP”) address, web browser information, unique device identifiers, the date and time of your visit, the pages you visit, and the amount of time spent on those pages.
Cookies & Tracking Information
User Surveys & Feedback
In order to improve our products and your experience on our website, we may occasionally collect and retain reviews and other feedback provided by you through our website, user surveys, or direct email communications.
Information Provided to Us by Third Parties
We may utilize third-party services, such as payment processors and analytics tools, to assist us in collecting the information described above. Any information we receive from these third-party services will be treated in the same manner as information we collect directly from you.
How Information is Used
We use the information collected from you for various purposes, including to:
- Provide and maintain our website
- Notify you about changes to our service
- Comply with applicable laws and regulations
- Identify you as a user in our system
- Analyze access and usage data to improve our service
- Monitor the use of our website and detect and prevent technical issues
- Provide customer service support
- Disseminate user surveys and conduct other research and marketing activities
- Provide you with news, special offers and other information about goods, services and events which you may be interested in, unless you have opted out of receiving such information
How We Share Information
We may share your information with businesses that are members of the Jetty group of companies. These affiliated Jetty businesses may use the information shared with them to understand and improve their own products and services and improve their engagement with you.
Merger or Acquisition
We may disclose your information to a governmental authority or third-party partner if we have a good faith belief that such disclosure is necessary to:
- Comply with a legal obligation
- Prevent or investigate possible wrongdoing in connection with our website
- Protect the rights, property or safety of Ametrine Wellness, our employees, or our third-party partners
- Protect the rights, property or safety of users of the website or the public
Third-Party Service Providers
We may utilize third-party companies to facilitate provision of our website, to provide website or related services on our behalf, or to assist us in analyzing how our website is used. We provide your information to these third-party service providers only to the extent necessary to make use of the respective service. Unless explicitly authorized by you, we do not sell your information to third parties for direct marketing activities.
When you purchase products on our website, we utilize a third-party logistics company to deliver the products to your desired location. We provide the applicable logistics company with your name, mailing address, and order details so that they can complete the delivery.
E-Commerce Service Provider
We utilize the WooCommerce e-commerce platform to host our website’s online store. When you visit our website, WooCommerce may collect personal information and usage information from you in order to facilitate the sale of our products and services through the website.
We utilize the PaymentCloud payment platform to process payments made when you purchase products or services on our website. When you purchase one of our products or services, your credit card, debit card, and other payment information will be stored by PaymentCloud in order to complete your purchase. PaymentCloud adheres to Payment Card Industry Data Security Standards (“PCI DSS”) for the handling of payments information and only retains your information to the extent necessary to complete your transaction.
Marketing & Analytics Service Providers
We utilize the ActiveCampaign marketing platform to improve our engagement with you and better understand your product preferences and interests. Through your interaction with emails, forms or distribution lists we provide to you, ActiveCampaign may collect personal information, usage information, and other information about your online activity. You can find information about ActiveCampaign’s privacy practices here: https://www.activecampaign.com/privacy-policy.
We utilize the Google Analytics web analytics platform to track and analyze traffic to our website. Google Analytics collects information about your use of our website and may share the information with other Google services and use the information to personalize the ads served by its advertising network. You can opt-out of having your website activity made available to Google Analytics by installing the Google Analytics opt-out browser add-on. You can find information about Google Analytics’ privacy practices here: https://policies.google.com/privacy?hl=en.
Links to Other Sites
“Do Not Track” Requests
Most web browsers allow you to refuse tracking cookies or similar technologies by changing your browser settings or preferences. Our website will respond to such “Do Not Track” requests received from your browser.
Questions & Contact Info
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected].